3131 Battleground Avenue
Greensboro, NC 27408

Common Questions

You may have questions about our policies or the treatments we offer. On this page, we have posted the answers to some of our most frequently asked questions. If you don’t see the information you need here, please call us at 336-288-1242 so we can help you.

Click a topic below to read more information.

How does the doctor keep up-to-date on all of the current techniques and materials?

Dr. Keith and Dr. Fisher are dedicated to excellence in their profession. Both of our doctors attend well over the minimum amount of continuing education courses, including dental materials, aesthetics and implantology. They are members of major trade associations such as the American Dental Association and the Academy of General Dentistry. In an effort to learn about the latest advances in dentistry, Dr. Keith has achieved fellowship status with the Academy of General Dentistry and the ICOI. He is also a member of the American Dental Association and the American Academy of Cosmetic Dentistry. As a team and as individuals, our entire office makes it our responsibility to be familiar with the latest techniques and materials available.

I have a temporary crown in my mouth. What happens if it comes off or breaks?

If your temporary crown comes off or breaks, carefully wrap up the piece(s), place it into a protective container, and call our Greensboro dental office to schedule an appointment to have it re-applied as soon as possible. Under NO circumstances should you attempt to re-glue the crown or crown pieces back into position.

Do you accept new patients and referrals?

Yes, we do! The highest complement you can give us is to refer your friends, family, and co-workers to our practice. When our existing clients refer people to our practice it allows our practice to grow and refine the level of comfort and care we can provide all our patients by allowing us to keep up to date on the latest techniques and methods in dentistry.

Do you accept my insurance plan?

At our practice, we work with our patients to file their claims. This way, we spend less time dealing with insurance companies and more time focusing on your care. We will work with your insurance company and can do pre-determinations for you on request. Understanding Dental Insurance

Insurance should never dictate the quality of something as important as your dental health. Therefore, we also offer reasonable financing options to pay for your treatment over several months. If you have any questions, call us at 336-288-1242 and speak with Nancy or Billie Jo.

What different payment options do you provide?

Our office accepts cash, check, and credit cards such as Master Card, Visa, or American Express. We also offer CareCredit and in house financing plans to pay for your treatment over several months. If you have any questions, call us at 336-288-1242 and speak with Nancy or Billie Jo.

My gums bleed after I brush. Is this something to be concerned about?

It is certainly not desirable to have bleeding gums following brushing. Bleeding gums can be caused by any of the following: improper, rough, ‘scrubbing’ instead of gentle, circular brushing motions; using a hard-bristled tooth brush instead of a soft one; plaque and/or tartar build-up below the gum line; or gum sensitivity due to gingivitis or periodontal disease. If this problem persists despite correct brushing and flossing methods or occurs every time you brush, contact our office to set up an evaluation appointment.

I really do not like visiting the dentist, is there anything you can do to help me relax?

We understand many people are nervous about going to the dentist. So, we strive to create a relaxing atmosphere. For entertainment and distraction, we have headphones and DVD movies available in all rooms so you can keep your mind on more pleasant things. And for the more complex procedures, we also offer laughing gas and oral sedation to keep you comfortable and relaxed.

What type of tooth whitening do you offer?

We use the Nite White®, an at home teeth whitening system. The Peppermint Cream flavored whitening gel is applied by the patient at home with a tray that is custom fitted by the dentist. The gel whitens the teeth while the patient sleeps, with amazing results in only 7-10 nights.

I do not like drills. Are there any other options?

The whining sound of a drill can make the most comfortable person squirm. That’s why, in our practice, we use electric hand pieces and air abrasion instruments that are quieter and more comfortable. If you are still concerned, Dr. Keith and Dr. Fisher are always happy to demonstrate how these instruments work.

Crowns, veneers, onlays, inlays and partials…where can I learn more about these procedures?

Dr. Keith and Dr. Fisher usually recommend these restorative procedures as part of a permanent restoration. They are easier on your mouth, longer lasting, and more aesthetic looking. The American Dental Association also has information on these procedures and others.

If you are curious about any procedure we recommend, we always welcome your questions. As professionals in the dental field, we keep up on the latest research and findings, so we can answer your questions. You can also refer to Caesy, a patient education system in our office that you can access to print information on a particular procedure.

What precautions do you take to ensure patient safety?

Our practice takes a variety of precautions to ensure patient safety. First, our office complies and exceeds OSHA standards for safety. Our team is thoroughly trained in the latest sterilization procedures and research. We wear protective masks, gowns, and gloves during your examination and dispose of them when your visit is complete. We also have a sterilization center where we can maximize efficient sterilization and minimize the chance of contamination through human error. If you have any questions, we would be happy to demonstrate our sterilization procedures.